Privacy Policy

Privacy Policy

This is a summary only. Please note that while our Privacy Policy may change from time to time, you will always find the most recent version here.

Summary of Privacy Policy

This is a summary only. Please note that while our Privacy Policy may change from time to time, you will always find the most recent version here. We at Simpay recognize that our customers, visitors, users, and all others who use value privacy.  And Simpay respects your privacy.  You choose the privacy settings for the content you upload (public, shared or private).  If you choose to share information publicly (such as in chats), you do so at your own risk. Remember, uploaded content marked “public” can be viewed by anyone. Some personal information is collected when you create an account. Simpay may share non-personally identifiable aggregated demographic information. We keep server logs to track usage, and may correlate this information with personal information when required.

What This Privacy Policy Covers

This Privacy Policy pertains to the use of the Simpay website at which also includes portions of the website that are co-branded or co-labeled with a third-party name or brand (also called the “Website”).

This Privacy Policy covers how Simpay treats personal information that Simpay collects and receives. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number.

Simpay reserves the right to review all User Content (as defined in our Terms and Conditions) to verify quality and adherence to our Terms and Conditions. This Privacy Policy is incorporated into and is subject to our Terms and Conditions. Your use of the Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and our Terms and Conditions. To the extent and provisions in the Privacy Policy conflict with the Terms and Conditions, the Terms and Conditions govern your use of this Website.


Information Collection and How it is Used:

General Information

Simpay collects personal information when you create your user account with Simpay to use Simpay’ Services (as defined in the Terms and Conditions) or to post content on the Simpay Website. When you register, we ask for your full name, your email address, your age and certain optional information such as your gender.

When you register and create your own account profile, Simpay will use your personal information to operate, maintain, and provide to you the features and functionality of the Simpay Service and Website including personalization and customization based on what you share with Simpay or what Simpay learns about you from your use of the Website.

Information you share publicly online may be shared or used in ways Simpay cannot and does not control in any way. Such information might include information you share online in message or discussion boards, emails, chat areas, within your public profile, etc. Others could collect, use, and disclose this information. Simpay cannot guarantee the security of such information that you disclose or communicate online in public areas such as message boards, chat rooms, and within your public profile and you do so at your own risk.

While Simpay currently does not charge fees to create an account at this time, Simpay reserves the right at any time to charge fees for access to new Simpay content or services or to portions (or all) of the existing Website or Service. If you would like to obtain a paid account, we will ask for your billing address, phone number, and credit card information. Consistent with this policy, Simpay will take steps to secure this information and access the information only for matters related to payment processing. Payment information will not be shared with others unless or except in connection with processing of payments and if so, subject to strict confidentiality obligations.

Simpay displays targeted advertisements based on personal information that is exhibited in your profile.

Usage Tracking

Simpay automatically receives and records information on our server logs from your browser, including your IP address, cookie, and the page you request. Simpay uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. Simpay may correlate this information with the personal information of individual users.

IP Addresses

IP addresses may be used for various purposes, including:

  • To diagnose or service technology problems reported by our users or engineers which are associated with the IP addresses controlled by a specific web company or ISP.
  • To tailor advertising based on geographic area or other information derived from your IP address. Aggregate information derived from IP addresses may also be reported to advertisers.
  • To estimate the total number of users visiting the Simpay Website from specific geographical regions.
  • To make sure that users are not voting for themselves or friends during contests or promotions.


We may place a text file called a “cookie” in the browser files of your computer, or use similar technologies to enhance or personalize the Website and our relationship with you. The cookie itself does not contain personal information although it will enable us to relate your use of this Website to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data off your hard disk or read cookie files created by other sites.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set.

If you reject all cookies, you will not be able to use Simpay products or services that require you to “sign in,” and you may not be able to take full advantage of the Simpay Service or Website.

Simpay uses its own cookies and may use similar technologies for a number of purposes, including to:

  • Access your information when you “sign in”;
  • Keep track of preferences you specify while you are using Simpay’ Service;
  • Display the most appropriate advertising banners, based on your interests and activity on the Simpay Website;
  • Estimate and report our total audience size and traffic;
  • Conduct research to improve Simpay’ content and services; and
  • Otherwise authenticate users and enhance, personalize, or customize your use of the Website.

Simpay may use third-party authorized service providers under contracts with Simpay to assist Simpay in displaying advertising to you, and in such case may share the information in the cookie Simpay collects with such service providers.

Information Sharing and Disclosure

When you post User Content to the Simpay Website, your Simpay ID or alias that you are posting under is visible to other users.

If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Simpay may share personal information about you with other people or nonaffiliated companies in the following circumstances:

  • If you submit personally identifiable information to us through the Website to create your own account profile, we may share your personally identifiable information with employees, contractors, agents doing work for Simpay or other third parties to provide you with the features and functionality of the Simpay Website and Service and to personalize and enhance our business relationship with you.
  • Simpay may share non-personally identifiable aggregated demographic information with third parties (including Partners), such as “53% of users who regularly user Simpay chat are between the ages of 18 and 24” or the like.
  • Simpay may also share your personal information and/or aggregate information with our, technical consultants, third party auditors and other third parties who work with us to create or maintain the Website, enhance its functionality or provide associated services.
  • There may be portions of the Website, from time to time, that are co-branded or co-labeled with the brand or name belonging to one of Simpay’s Partners. Although Simpay will own any non-personally identifiable and personally identifiable information collected about you from one of these co-branded areas, such information may be shared by Simpay with that Partner.
  • Simpay may share personal information about Website users with third parties if doing so is appropriate to carry out a user’s request, render its services or, if it reasonably believes that doing so is legally required or is in Simpay’s interest to protect its property or other legal rights or the rights or property of others.
  • If Simpay should ever file for bankruptcy or have its assets sold to or merge with another entity, information Simpay receives from you from this Website is a Simpay asset and may be transferred.

Third Party Advertisers

Simpay may work with and allow other companies (like Google), third-party ad servers or ad networks to serve advertisements within the Simpay Website. These third-party ad servers or ad networks use technology to send the advertisements and links that appear on the Website directly to your web browser. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure the effectiveness of their advertisements and deliver the most relevant ads to you. Simpay does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out and even then will take steps to ensure respect for the confidentiality of this information. However, please note that if an advertiser asks Simpay to show an advertisement to a certain audience (for example, women ages 18-34) and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. You should consult the respective privacy policies of these third-party ad servers or ad networks.

An Important Note on Children and Privacy

Simpay does not knowingly collect or maintain personally identifiable information from persons under 13 years of age. If Simpay learns that such information has been collected on our Website, Simpay will take the appropriate steps to delete this information. Any person who provides their personal information to Simpay through this Website represents that they are 13 years of age or older.

User Access

You can change your Simpay account information at any time.

You can delete your Simpay account at any time from your settings page; however, please note that your identification, billing and contact information may remain in Simpay’s records for some period.

We may send you certain communications relating to Simpay, such as service announcements and administrative messages that are considered part of your Simpay account.


No data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems. In certain areas, we use commercially reasonable physical, managerial and technical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered or destroyed by a breach of security.

If Simpay learns of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. Simpay may post a notice on our Website if a security breach occurs. If this happens, you will need a web browser enabling you to view the Website. Simpay may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice) you should notify us at

Due to the existing regulatory environment, Simpay cannot ensure that all of your personally identifiable information and communications will remain private and will never be disclosed in ways not otherwise described in this Policy. Therefore, although we maintain and make every effort to comply with evolving privacy standards, we do not promise, nor should you expect, that your personally identifiable information or private communications will always remain private.

Your Simpay account information is password-protected. It is your responsibility to keep your password private. Do not share your password with anyone.

International Users

If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law please note that you are transferring your personal data to the United States which does not have the same data protection laws as the EU and by providing your personal data you consent to:

  • The use of your personal data for the uses identified above in accordance with this Privacy Policy; and
  • The transfer of your personal data to the United States as indicated above.

Changes to this Privacy Policy

We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date on the Privacy Policy. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of this Website constitutes your agreement to this Privacy Policy and any updates.

If you have questions or suggestions please use you the help form or you can contact us at:

By mail:

1210 Northbrook Dr.
Suite 475
Trevose, PA 19053

By email:

Corporate Headquarters


1210 Northbrook Dr.
Suite 475
Trevose, PA 19053

Phone Numbers

General: 866-253-2227
Fax: 866-289-6600